Blog: Branch Insights
Our Blog
“This gave me the creeps” – A Branch Horror Story
⋅ Categories: Branch Insights
Navigating a dark and scary dungeon is worth it for treasure, but would you do it to talk to a branch associate? A TikTok video shows a horror story in the making at one unstaffed branch. We often spe...Read More
Members Are Willing to Use Mobile Banking, But Do They Prefer It?
⋅ Categories: Branch Insights
In the years leading up to the pandemic we saw steadily increasing mobile banking adoption rates, rates that spiked as branches shut down in 2020. It’s tempting to associate usage rates with member ...Read More
The Challenge of Delivering a Great Headquarters for a Small Credit Union
⋅ Categories: Branch Insights, Workplace Insights
A highly functional and performance-oriented headquarters is an impactful asset for a credit union. It will help the credit union stand out in the community, re-energize the organization and brand wit...Read More
Breathing New Life Into an Old Building
⋅ Categories: Learn the Process, Branch Insights
The Best Location – With a Catch You’ve done your data-driven market analysis and crunched all the numbers. Not only did you find the absolutely ideal branch location for your market expansion pla...Read More
Explaining Team Alignment With… a Cheeseburger?
Ever started a project only to realize down the road that the deliverable isn’t going to meet your needs? Or had a key stakeholder drop surprise changes at a stage where it’ll be costly and time c...Read More
Your Brand is Not Your Logo
⋅ Categories: Branch Insights
A common mistake that many organizations make is thinking that their logo, their name, and their taglines are their brand. This isn’t true. Your brand is what you stand for and how you stand out. It...Read More
Don’t Use This Feature in New Branches!
⋅ Categories: Branch Insights
Cattle ropes. Stanchions. Retractable barriers. Whatever you call them, the first images that come to mind are red carpets and waiting lines… or bank branches from the 1990s. Yet we’ve noticed tha...Read More
Should You Rent or Buy Property for Your Next Branch?
⋅ Categories: Learn the Process, Branch Insights
Rent or buy, which is the best option for your credit union’s next branch? If you’re going through a location selection process, you may have many competing voices telling you that one or the othe...Read More
How Can Credit Unions Avoid Becoming Commodities in a Digital World?
⋅ Categories: Branch Insights
Imagine the buyer’s journey for a young renter in today’s market shopping for a mortgage. Their first stop is Google and the search string “best mortgage rates.” Will your credit union top t...Read More
(Video) Driving Branch Traffic in a Digital World
⋅ Categories: Branch Insights
Banking technology is improving by the day and digital adoption rates are skyrocketing after the pandemic. Are we headed for a future where all transactions will be digital and branches will close? No...Read More