Blog: Branch Insights
Our Blog
The Value of Human Connections in a Digital Age
May. 13, 2019 ⋅ Categories: Branch Insights
Digital banking is the future. It has already transformed our relationships with financial institutions and made banking easy and convenient. But while many influencers and digital banking leaders are...Read More
HAPO Credit Union’s WELL Certified Branch Featured in Daily Journal of Commerce
HAPO Community Credit Union’s latest WELL Certified branch was features in the Seattle Daily Journal of Commerce! The article is unlocked, and you can read it here. ...Read More
Empower Your Staff to Create Memorable Experiences
Mar. 29, 2019 ⋅ Categories: Branch Insights
If you have ten staff in a branch, chances are two of them will be working somewhere else next year. Bank industry turnover is 19%, a major red flag that employee experiences aren’t what they could ...Read MoreTags: workplace strategy, branch strategy, employee experience, customer experience
Seven Strategies to Improve Employee Experiences
Jan. 25, 2019 ⋅ Categories: Branch Insights, Workplace Insights
In today’s tight labor market financial institutions are waging a war for both front and back of house staff. Creating great customer experiences starts with motivated and passionate employees both ...Read MoreTags: wellness, well certified, branch strategy, war for talent, employee experience
How Technology Empowers You to Craft Better Experiences
Dec. 3, 2018 ⋅ Categories: Branch Insights
The past few years have seen incredible technological innovations, but in 2019 we anticipate a shift from the pursuit of technology as a means in itself to the means to an end of creating better exper...Read MoreTags: technology, branch strategy, current trends
An Overlooked Strategy in the War for Talent
Nov. 1, 2018 ⋅ Categories: Branch Insights, Workplace Insights
The financial industry is engaged in a war for talent, and the competition is especially fierce for tech workers who have much more choice and bargaining power than the average job seeker. The major p...Read MoreTags: workplace strategy, war for talent
Don’t Panic! What to Do When a Project Faces Problems
Oct. 5, 2018 ⋅ Categories: Branch Insights, Workplace Insights, Resources
A branch project already underway is facing major problems. What can you do? Your first reaction may be to panic, but don’t! A large part of project management is solving problems, and we’ll lay o...Read MoreTags: project management, guides
Five Signs a Branch Project is Headed for Trouble
Sep. 20, 2018 ⋅ Categories: Branch Insights
By the time a problem manifests itself in a project it’s going to be difficult, time consuming, and expensive to fix. But with just about any problem that can occur during a project there are a numb...Read MoreTags: project management, branch strategy, guides
Three Reasons to Involve IT Earlier in a Branch Project
Sep. 6, 2018 ⋅ Categories: Branch Insights
The heart of a design-build project is early and continuous two-way communication. Everyone is working towards the same goal, and a knowledge exchange among the people creating strategy and designs an...Read MoreTags: technology, branch strategy
