With more members moving to digital banking and a convergence around standard digital experiences, your brand and your branch experiences are becoming much more important differentiators. While members are coming into branches less for routine transactions, recent surveys show that they still plan to come in after the pandemic to open new accounts, take out a mortgage, and access other high-touch services.
Your branch experiences and the personal interactions between members and staff will be the defining feature that sets your credit union apart from the competition, and in this webinar we hosted a conversation about how you can plan for a relevant branch in a post pandemic world. We featured a special guest, Catherine Carr, Chief Inspiration Officer at Vitamin C and a branding expert who has worked with Microsoft, Hasbro, Haiku Deck, and many other leading brands.
This was the first webinar in a three-part series:
- Part 1 – Plan for a Relevant Branch in the Post Pandemic World
- Part 2 – Merging the Digital and Physical Branch Experience – December 3rd
- Part 3 – Building the Business and Marketing Case to Support Your Branch – January
Register today and we’ll also send you a copy of our 2020 Branch Ideabook! The Branch Ideabook highlights recent examples of credit union branch innovations, features the latest design trends as well as the “why behind the design.”