Make an impact in a new market with a branch that enhances the wellbeing of HAPO Community Credit Union’s staff and members by designing and building with wellness in mind.
HAPO Community Credit Union had plans to expand into the Portland, Oregon market. With HAPO’s desire to reinforce their strong commitment to the health and prosperity of their members and community, Momentum recommended a unique branch focused on the wellbeing of its occupants.
Research led HAPO and the Momentum Team to the WELL Building Standard, a building certification that focuses on improving the wellbeing of the staff and members using the facility in every aspect of design, construction, and operations. The team believed that such a focus would naturally lead to the best member and employee experiences as they engaged on the credit union’s financial products and services.
A Holistic Approach to Wellness
HAPO Community Credit Union’s new flagship branch takes a holistic approach to wellness, and in pursuit of WELL Certification the Momentum team designed every aspect of the building to take wellness into consideration. From interior lighting that matches changing outdoor lighting colors, and thus supports the occupant’s natural circadian rhythms, to bringing sunlight into interior rooms via extended skylights, and living walls and finish materials inspired by nature, every component of the building supports both their physical and mental health of its occupants.
“We are proud to bring the healthiest credit union in the world to our Vancouver members, and we look forward to increasing health and wellness in every community we serve,” said Steve Anderson, President and CEO of HAPO Community Credit Union.
The credit union’s approach to wellness goes beyond design. The human resources team took a fresh look at internal policies and shifted the credit union’s approach to supporting employee health, from better wellness incentives and benefits to free gym memberships and onsite exercise facilities. While the HAPO team was looking at their wellness policies, Momentum’s construction team came up with a plan to minimize the health impact of construction by eliminating air contamination, choosing healthy materials, and maintaining a clean jobsite.
WELL Certification is a rigorous process requiring the full commitment of every team member towards that goal. Using Momentum’s design-build process helped align the team members and ensure that nothing fell through the cracks, and the result was that HAPO’s new branch passed inspection with flying colors and became the first WELL Certified credit union in the world!
The WELL Building Standard represents the next level of sustainability and wellness oriented design and construction. HAPO is very focused on supporting their staff and members, and we’re excited to have partnered with them on this elevated investment in the communities HAPO serves.”
Jim Haack, President of Momentum
Fresh outdoor air is incorporated into the building’s HVAC system, while volatile organic compounds and other pollutants were virtually eliminated through filtration, choice of materials, and a carefully controlled construction process.
Interior lighting that matches the color and intensity of outdoor light improves circadian rhythms, while direct sunlight provided by a northern orientation and skylighting throughout the building improves the occupants’ mental clarity, energy, and mood.
A high-end filtration system ensures that the building’s water is healthy to drink and free of sediments, pathogens, and pesticide or herbicide residues.
Height adjustable desks in offices offer variable positions to accommodate the healthy posture and movement of members and staff, while acoustic designs limit the stress and distraction of unwanted noise.
HAPO has an activity based incentive program for all employees to support fitness and work-life balance. The credit union provides gym subsidies and onsite fitness classes.
HAPO provides healthful eating programs and nutritious snacks for employees, and eating and bathroom areas are designed to minimize the spread of bacteria to maintain a clean and healthy environment.
Patterns of nature are incorporated throughout the building to instill a sense of biophilia, reducing stress and enhancing clarity of though. These patterns can be seen in the living walls, honeycomb-shaped acoustic paneling and light fixtures, exposed cross laminated timber system, and other nature-inspired textures and materials.
The Portland metro area is completely new to HAPO Community Credit Union, so to help the leadership team make more informed decisions Momentum developed a market intelligence report that predicted the future performance of thousands of potential locations at an intersection level. Armed with this information, the HAPO team was able to make a data driven decision instead of relying entirely on intuition. The report showed that the Mill Plain location was one of the top options for revenue, deposit, and loan growth, and it also aligned with other selection criteria, leading to an easy and confident decision.
We believe that collaboration and open communication are the foundation of successful projects. In the design-build project model, sharing knowledge and ideas is fundamental.
Design-build breaks down barriers between the designer, the builder, and the people who will actually use the building. The team works together to establish a shared vision of success, and everyone is free to contribute their best ideas at the right time. On a design-build project, as team members experience the value of integrating diverse viewpoints, they develop trust. Communication increases. Friction decreases. The project takes on its own forward motion, and the sense of tangible progress makes the process energizing and fun. The end result is better branching and workplace strategies that deliver on our partners’ goal, better relationships, and better buildings.
To learn more about the process, visit our Services page. And don’t forget to check out our Insights page for our latest insights into issues facing credit unions and community banks, from branch transformation strategies to the impact of evolving customer experience demands. We’ve also published a Quick Start Your Branch Transformation Guide with activities that will help you plan and kick off your next project!