Our Blog
The Value of Human Connections in a Digital Age
May. 13, 2019 ⋅ Categories: Branch Insights
Digital banking is the future. It has already transformed our relationships with financial institutions and made banking easy and convenient. But while many influencers and digital banking leaders are...Read More...
Empower Your Staff to Create Memorable Experiences
Mar. 29, 2019 ⋅ Categories: Branch Insights
If you have ten staff in a branch, chances are two of them will be working somewhere else next year. Bank industry turnover is 19%, a major red flag that employee experiences aren’t what they could ...Read More...
Seven Strategies to Improve Employee Experiences
Jan. 25, 2019 ⋅ Categories: Branch Insights, Workplace Insights
In today’s tight labor market financial institutions are waging a war for both front and back of house staff. Creating great customer experiences starts with motivated and passionate employees both ...Read More...
How Technology Empowers You to Craft Better Experiences
Dec. 3, 2018 ⋅ Categories: Branch Insights
The past few years have seen incredible technological innovations, but in 2019 we anticipate a shift from the pursuit of technology as a means in itself to the means to an end of creating better exper...Read More...
Five Signs a Branch Project is Headed for Trouble
Sep. 20, 2018 ⋅ Categories: Branch Insights
By the time a problem manifests itself in a project it’s going to be difficult, time consuming, and expensive to fix. But with just about any problem that can occur during a project there are a numb...Read More...
Three Reasons to Involve IT Earlier in a Branch Project
Sep. 6, 2018 ⋅ Categories: Branch Insights
The heart of a design-build project is early and continuous two-way communication. Everyone is working towards the same goal, and a knowledge exchange among the people creating strategy and designs an...Read More...
Our Branch Lease is Expiring. What Do We Need to Do?
Aug. 3, 2018 ⋅ Categories: Branch Insights
You’re reviewing the lease agreement for one of your older branches and notice that the lease is expiring in 18 months. The leadership team has been floating the idea of a branch transformation, and...Read More...
Branch Ideabook – Current Trends in Retail Banking
Jul. 26, 2018 ⋅ Categories: Branch Insights, Resources
In our work helping some of the best credit unions and community banks in the nation develop their branch and workplace strategies, we’ve had the opportunity to both observe the evolution of the...Read More...
Customer Interactions are Evolving. Are You?
Jun. 24, 2018 ⋅ Categories: Branch Insights
Technology is changing the relationship between consumers and their banking providers, and the uncertainty is creating a lot of confusion about how to adapt and take advantage of this change, or at le...Read More...
Members and Staff Welcome Transformed RiverFall Branches
May. 27, 2018 ⋅ Categories: Branch Insights
Is your retail environment welcoming to potential members in your community, even those outside of your original field of membership? Does it feel like another stuffy bank branch, or is it a place whe...Read More...