Our Blog
Learning the Process – Design Charrette
The design of a financial institution branch or workplace doesn’t happen in a vacuum, it’s a fundamentally collaborative process. Or at least we believe it should be. Surprise or disagreement amon...Read More...
Know Before You Grow: Applying Predictive Analytics to Your Branch Transformation Strategy
⋅ Categories: Branch Insights
Predictive analytics is playing an increasingly larger role in credit union and community bank branching strategy, from understanding the network effect in an area and finding the locations that will ...Read More...
The Value of Human Connections in a Digital Age
⋅ Categories: Branch Insights
Digital banking is the future. It has already transformed our relationships with financial institutions and made banking easy and convenient. But while many influencers and digital banking leaders are...Read More...
Empower Your Staff to Create Memorable Experiences
⋅ Categories: Branch Insights
If you have ten staff in a branch, chances are two of them will be working somewhere else next year. Bank industry turnover is 19%, a major red flag that employee experiences aren’t what they could ...Read More...
Seven Strategies to Improve Employee Experiences
⋅ Categories: Branch Insights, Workplace Insights
In today’s tight labor market financial institutions are waging a war for both front and back of house staff. Creating great customer experiences starts with motivated and passionate employees both ...Read More...
How Technology Empowers You to Craft Better Experiences
⋅ Categories: Branch Insights
The past few years have seen incredible technological innovations, but in 2019 we anticipate a shift from the pursuit of technology as a means in itself to the means to an end of creating better exper...Read More...
Five Signs a Branch Project is Headed for Trouble
⋅ Categories: Branch Insights
By the time a problem manifests itself in a project it’s going to be difficult, time consuming, and expensive to fix. But with just about any problem that can occur during a project there are a numb...Read More...
Three Reasons to Involve IT Earlier in a Branch Project
⋅ Categories: Branch Insights
The heart of a design-build project is early and continuous two-way communication. Everyone is working towards the same goal, and a knowledge exchange among the people creating strategy and designs an...Read More...
Our Branch Lease is Expiring. What Do We Need to Do?
⋅ Categories: Branch Insights
You’re reviewing the lease agreement for one of your older branches and notice that the lease is expiring in 18 months. The leadership team has been floating the idea of a branch transformation, and...Read More...
Branch Ideabook – Current Trends in Retail Banking
⋅ Categories: Branch Insights, Resources
In our work helping some of the best credit unions and community banks in the nation develop their branch and workplace strategies, we’ve had the opportunity to both observe the evolution of the...Read More...