Our Blog
Seven Strategies to Improve Employee Experiences
Jan. 25, 2019 ⋅ Categories: Branch Insights, Workplace Insights
In today’s tight labor market financial institutions are waging a war for both front and back of house staff. Creating great customer experiences starts with motivated and passionate employees both ...Read More...
How Technology Empowers You to Craft Better Experiences
Dec. 3, 2018 ⋅ Categories: Branch Insights
The past few years have seen incredible technological innovations, but in 2019 we anticipate a shift from the pursuit of technology as a means in itself to the means to an end of creating better exper...Read More...
Five Signs a Branch Project is Headed for Trouble
Sep. 20, 2018 ⋅ Categories: Branch Insights
By the time a problem manifests itself in a project it’s going to be difficult, time consuming, and expensive to fix. But with just about any problem that can occur during a project there are a numb...Read More...
Three Reasons to Involve IT Earlier in a Branch Project
Sep. 6, 2018 ⋅ Categories: Branch Insights
The heart of a design-build project is early and continuous two-way communication. Everyone is working towards the same goal, and a knowledge exchange among the people creating strategy and designs an...Read More...
Our Branch Lease is Expiring. What Do We Need to Do?
Aug. 3, 2018 ⋅ Categories: Branch Insights
You’re reviewing the lease agreement for one of your older branches and notice that the lease is expiring in 18 months. The leadership team has been floating the idea of a branch transformation, and...Read More...
Branch Ideabook – Current Trends in Retail Banking
Jul. 26, 2018 ⋅ Categories: Branch Insights, Resources
In our work helping some of the best credit unions and community banks in the nation develop their branch and workplace strategies, we’ve had the opportunity to both observe the evolution of the...Read More...
Customer Interactions are Evolving. Are You?
Jun. 24, 2018 ⋅ Categories: Branch Insights
Technology is changing the relationship between consumers and their banking providers, and the uncertainty is creating a lot of confusion about how to adapt and take advantage of this change, or at le...Read More...
Members and Staff Welcome Transformed RiverFall Branches
May. 27, 2018 ⋅ Categories: Branch Insights
Is your retail environment welcoming to potential members in your community, even those outside of your original field of membership? Does it feel like another stuffy bank branch, or is it a place whe...Read More...
Branch Transformation Planning Kit
Apr. 23, 2018 ⋅ Categories: Branch Insights, Resources
Kicking off a branch transformation project is tough, but we’ve got your back! If your buildings aren’t designed to support the people who actually use them then you are missing out on having plac...Read More...
CU Today: Branch Transformation Incorporates the Best of Both Worlds
Apr. 1, 2018 ⋅ Categories: Branch Insights, In the News
Are your digital and brick and mortar banking strategies siloed? You may be leaving growth opportunities on the table. Check out this article in CU Today featuring our own Bob Saunders weighing in on ...Read More...