case study
Frederickson Branch | Design Build
the goals
Tapco needed a prototype branch design that would strengthen community connections, balance automation with authentic relationships, and create a scalable model for future growth. Most importantly, they wanted to provide the community spaces it was missing.
Project Background
TAPCO Credit Union recognized a rapidly growing community hungry for connection, in need of spaces to gather in Frederickson. Their small, leased branch was thriving, but the community was telling them something bigger was needed.
“Talking to our community here in Frederickson, we heard loud and clear that this was a growing community that didn't have a lot of spaces for the community to come together," said Justin Martin, TAPCO's President and CEO. "We determined we need to make a bigger commitment to the community."
Celebrating Northwest Roots
TAPCO didn't just want another branch - they envisioned a community hub that would serve as both member-centered financial institution and neighborhood heartbeat. When they asked residents what local business they wanted most, a coffee shop topped every list.
Pacific Northwest Vibes
Momentum partnered with Tapco to create a branch design that evokes a Pacific Northwest-inspired vibe while maintaining the feel of Tapco’s brand. A tall central element providing added height, windows, and lighting increases the scale of the building, making it shine as a brand billboard from its spot slightly off the intersection.
A "transaction bar" replaces sterile teller lines, allowing for more relationship-based interactions, while a dedicated community room designed with opportunities for sustainable financial well-being for its members in mind completes the open, flowing interior.
Our credit union design build services on this project included:
Innovation
Breaking down banking barriers with relationship-focused design, integrated local partnerships, and flexible community spaces.
Impact
Banking transformed into an inviting experience that feels more like a destination than an errand-stop. A prototype that scales across TAPCO's network, driving membership growth and helping the community thrive.
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